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Complaints
If you are concerned or dissatisfied by a product or service provided by ScreenWest, or the complaint handling process itself, let us know.
To lodge an official complaint against ScreenWest please read the Complaint Handling Procedure document and complete the Complaint Record Form below.
ScreenWest takes all complaints seriously and will ensure all reasonable efforts are made to resolve the complaint as quickly as possible. A ScreenWest representative will contact you within five working days of submitting your complaint to acknowledge it has been received and provide you with a status update.
Feedback and complaints can be addressed to the Chief Executive. ScreenWest's complaint handling procedure is attached for your information.
Complaints can be lodged by:
Phone: +61 8 6552 7700
Toll Free (Country WA Callers Only): 1800 463 043
In person: Reception, Level 2, Gordon Stephenson House, 140 William Street, Perth
If you would like to make a complaint in writing, please use the attached form and return via one of the channels listed below:
Post: PO Box 8349, Perth Business Centre WA 6849
Fax: +61 8 6552 7777
Email: info@screenwest.wa.gov.au
